FAQ’s

The time for check-in and checkout is 14:00 hrs to 12:00 hrs. Please let us know your schedule so that the rooms are ready for you.

English, Hindi.

The nearest airport is Dabolim Airport (Vasco), which is approximately 40km from the resort.

The nearest railway station is Thivim Railway Station from the hotel.

You can reach the hotel from airport via booking a private taxi by Goamiles.

Unfortunately, we don’t book taxis from our hotel. So, you would have to rent it from a nearby car service.

Yes, the room service is available. It is available from 12 noon to 10pm.

If you have booked your room directly from the website then you can call the administration and request them to cancel your booking – refer cancellation policy on website for more guidance. If you have booked your room via 3rdparty portals the cancellations will be as per their rules and regulations.

• If you cancel the booking until the 14 days of your arrival (date of booking) then you would get 100% refund within 48 hours.
• If you cancel the booking atleast 7 days before the arrival (date of booking) then you would get 50% refund writing 48 hours.
• If you cancel the booking within the 7 days of your arrival (date of booking) you will be charged the total price.

If you have cancelled your booking your money will be refunded through bank neft within 48 hours.

Ideally, the process of refund would take 48 hours.

You can check the status of your refund by the transaction reference number, which will be provided by the administration.

Thank you for reverting, we will check with the accounts team. Please give us 3 days time to revert with the exact detail about the problem. If you do not receive any answer within the said period, feel free to contact us at bookings@bluresorts.in